Ihre Karrierechance als

Windows IT / Helpdesk Support (m/w/d)

Im Bereich Luft- und Raumfahrt / Berufserfahrene, zu besetzen zum nächstmöglichen Zeitpunkt.

Join the world of #Fungineers and become part of two international teams at once - the team of SII Deutschland and the team at our customer's site.

ARBEITSORT

• 82205 - Gilching (Bayern)

AUFGABEN

• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Respond to user queries by phone and email
• Create step-by-step training material with screenshots for clients if applicable
• Provide technical assistance and support for incoming concerns and issues related to systems, software, remote access and hardware
• Document internal procedures (e.g., How to’s)
• Ask questions and listen to users to determine root cause of issues (RCA)
• Work through the problem-solving process with end-users, empowering them to do the same in the future
• Run diagnostic problems to resolve problems
• Report significant and recurring issues to support team
• Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to user to ease in troubleshooting
• Engineer will support front and back office personnel, work with and supervise outside vendors onsite
• Engineer will participate in department meetings, and work with the larger team to support the global organization

QUALIFIKATIONEN

• 3-5 years of experience supporting IT for highly demanding end users 
• Proven experience as a Help Desk Technician/ First level support or other user service role
• Experience with Windows desktops, Linux, Mac, iPhone, Active Directory and Office 365 required
• Ability to diagnose and resolve basic computer/technical issues required
• Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing
• Keen attention to detail, memory of patterns, and interest in problem solving
• Powershell scripting and Linux Experience are nice to haves
• Target-oriented, driven workstyle with analytic problem-solving skills required
• Fluent English language skills are essential, Fluent German or any other language would be beneficial

ARBEITSZEITEN

Vollzeit

 Jetzt auf diese Stelle bewerben!