Ihre Karrierechance als

Windows IT / Helpdesk Support (m/w/d)

Im Bereich Luft- und Raumfahrt / Berufserfahrene, zu besetzen zum nächstmöglichen Zeitpunkt.

Join the world of #Fungineers and become part of two international teams at once - the team of SII Deutschland and the team at our customer's site.

ARBEITSORT

  • 82205 - Gilching (Bayern)

AUFGABEN

  • Monitor and respond quickly and effectively to requests received through the IT helpdesk
  • Respond to user queries by phone and email
  • Create step-by-step training material with screenshots for clients if applicable
  • Provide technical assistance and support for incoming concerns and issues related to systems, software, remote access and hardware
  • Document internal procedures (e.g., How to’s)
  • Ask questions and listen to users to determine root cause of issues (RCA)
  • Work through the problem-solving process with end-users, empowering them to do the same in the future
  • Run diagnostic problems to resolve problems
  • Report significant and recurring issues to support team
  • Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to user to ease in troubleshooting
  • Engineer will support front and back office personnel, work with and supervise outside vendors onsite
  • Engineer will participate in department meetings, and work with the larger team to support the global organization

QUALIFIKATIONEN

  • 3-5 years of experience supporting IT for highly demanding end users 
  • Proven experience as a Help Desk Technician/ First level support or other user service role
  • Experience with Windows desktops, Linux, Mac, iPhone, Active Directory and Office 365 required
  • Ability to diagnose and resolve basic computer/technical issues required
  • Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing
  • Keen attention to detail, memory of patterns, and interest in problem solving
  • Powershell scripting and Linux Experience are nice to haves
  • Target-oriented, driven workstyle with analytic problem-solving skills required
  • Fluent English language skills are essential, Fluent German or any other language would be beneficial

ARBEITSZEITEN

Vollzeit


 Jetzt auf diese Stelle bewerben!


IHR ANSPRECHPARTNER

Bei Fragen zu dieser Position wenden Sie sich bitte an:


Ihr Ansprechpartner

SII Deutschland GmbH
Theresa Prietz
+49 89 632 878 20