Ihre Karrierechance als

Senior Support Engineer

Im Bereich Banken und Versicherung / IT Administration

ARBEITSORT

  • 47055 - Duisburg (Nordrhein-Westfalen)

IHRE AUFGABEN

  • Take ownership of incidents and service requests logged by end-users
  • Resolve issues in a timely manner
  • Follow standard procedure to manage escalation through the appropriate team(s), all the while providing prompt and accurate feedback to the customer
  • Should be able to become quickly fluent with business processes associated with the use of ERP systems in general and be able to become comfortable with financial business terms and concepts
  • Provide administrative support for the application environment. This may include the use of monitoring programs and processes, maintaining application configuration tables and parameters and restarting background jobs
  • Work closely with the "IT Service Desk", User, and Developers to ensure that issues are resolved promptly

IHR PROFIL

  • Work in Duisburg office (this option could be further discussed)
  • Full time (if possible)
  • Excellent communication skills in German and English
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Excellent problem-solving and communication skills. Flexibility and adaptability
  • Experience using and supporting multiple modules of an ERP/CRM/ Banking software or similar
  • Experience with Microsoft Office software, Oracle
  • Experience in working with a global business group

ARBEITSZEITEN

Voll- oder Teilzeit


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IHR ANSPRECHPARTNER

Bei Fragen zu dieser Position wenden Sie sich bitte an:


SII Deutschland GmbH
Eva-Maria Bischel
 
+49 791 93 110 10